Test Plan Reopen & Resolve Ticket

Target release  
Epic  
JIRA issue  
Document status LIVE
Document owner Phung Dinh (Unlicensed)
Developers Phung Dinh (Unlicensed)
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What are we testing

  • Testing for mark as resolved the ticket
  • Testing for reopening the ticket

Assumptions

  • Login as administrator successfully

Requirements

Testing for mark as resolved the ticket

  Test Steps (Step by Step keystrokes of the actual test) Expected Result Actual Result Test By (use @) Date Notes
1 Go to Tickets > Ticket Listing The ticket listing appears Pass Louise Williams (Unlicensed)

07 Jul 2016

  
2

Click on the Mark as Resolved icon

 The message confirm appears Pass Louise Williams (Unlicensed)

07 Jul 2016

  
3 Click OK
  • The message mark as resolved successfully
  • The ticket item has been resolved
 Pass Louise Williams (Unlicensed)

07 Jul 2016

  

Testing for reopening the ticket

  Test Steps (Step by Step keystrokes of the actual test) Expected Result Actual Result Test By (use @) Date Notes
1 Go to Tickets > Ticket Listing The ticket listing appears Pass Louise Williams (Unlicensed)

07 Jul 2016

  
2 On the search ticket > filter resolved The ticket listing with resolved appears Pass Louise Williams (Unlicensed)

07 Jul 2016

  
3

Click on the reopen icon

The message confirm appears

 Pass Louise Williams (Unlicensed)

07 Jul 2016

  
4 Click OK
  • The message reopened successfully
  • The ticket item has been reopened
 Pass Louise Williams (Unlicensed)

07 Jul 2016

  
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