- Tickets Overview
- What is the Purpose of the Ticket Workflow Engine?
- Ticket Types
- Ticket Mailboxes
- How To Manage Workflow Engine Mailbox
- Background Task Explained
- Processing Steps
- Creating Tickets
- The Email Process
- Assignment Emails
- Invalid Emails
- Workflow Engine Management and Test Plans
- How To Handle Bounces
Processing Steps
- If the bounce-back is existing, it will run first to catch and process bounce-back emails Tickets and the Workflow Engine#Bounce-backEmails