Definition of Terms for Ticket Engine

  • Name - Name of the ticket engine type
  • Type - The version of the connection type of the email forwarding to our system
  • Host - The host of the SMTP server to connect to our system
  • Port - This is depending on the email you are using that wants to connect to the server. The default is 993 for Gmail and Outlook
  • Use SSL - If you want this to connect to a secured network we need to check this
  • Username - Username to access the mailbox
  • Password - Password needed to access the mailbox.