Managing Email Accounts

This part of the user guide will show you how to manage your email accounts.

    Overview

  • Why do you need an email account?

    An email account is crucial for managing communication, support tickets, and system notifications, ensuring streamlined operations and customer interaction.

  • Creating a new email account

    Learn how to create a new email account, setting up configurations to integrate smoothly with your system for effective communication and support management.

  • Set an Email Account as Default

    Learn how to set a default email account, ensuring all outgoing communications are sent from the designated account for consistent organisation.

  • Editing an Email Account

    Learn how to edit an email account, updating settings and configurations to ensure smooth communication and integration with your website or ticketing system.

  • Deleting an Email Account

    Learn how to delete an email account, ensuring proper removal from your system and preventing any disruptions in email communication or support workflows.

  • View Email Account Details

    Learn how to view the details and email queues of an email account, tracking sent messages and ensuring efficient email management within your system.

  • Email Account Site Settings

    Learn to configure email account settings for seamless website integration, improving communication and support management efficiency.

  • Match Email Account By Email Address

    Learn how to match an email account by email address, allowing for accurate email routing and seamless integration with your ticketing or communication system.

  • Use Email Pickup Folder

    Learn how to use the email pickup folder, a feature that helps manage incoming emails for ticket creation and efficient handling within your support system.