Setting up the Ticket Engine

Step 1: Setting up the Ticket Engine

  • 1
    Log in as an administrator and go to the Admin Dashboard.
    Learn how to log in here →
  • 2
    1 Settings > 2 Ticket Engines > 3 Ticket Mailboxes
    Ticket Engine
  • 3
    To edit the ticket mailbox, click on the edit button but if you want to remove it click the delete button. To add a new ticket type click the "Create New Ticket Engine Mailbox" Button.
    Ticket Engine
  • 4
    Then proceed in creating a new ticket-type mailbox management take note of these field descriptions:
    • Name - Name of the ticket engine type
    • Type - The version of the connection type of the email forwarding to our system
    • Host - The host of the SMTP server to connect to our system
    • Port - This is depending on the email you are using that wants to connect to the server. The default is 993 for Gmail and Outlook
    • Use SSL - If you want this to connect to a secured network we need to check this
    • Username - Username to access the mailbox
    • Password - Password needed to access the mailbox.
  • 5
    Once finished setting up and filling in everything above click the "Create" button