Setting up the Ticket Engine

Log in as an administrator and go to the Admin Dashboard.
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1 Settings > 2 Ticket Engines > 3 Ticket Mailboxes

To edit the ticket mailbox, click on the edit button but if you want to remove it click the delete button. To add a new ticket type click the "Create New Ticket Engine Mailbox" Button.

Then proceed in creating a new ticket-type mailbox management take note of these field descriptions:

• Name - Name of the ticket engine type
• Type - The version of the connection type of the email forwarding to our system
• Host - The host of the SMTP server to connect to our system
• Port - This is depending on the email you are using that wants to connect to the server. The default is 993 for Gmail and Outlook
• Use SSL - If you want this to connect to a secured network we need to check this
• Username - Username to access the mailbox
• Password - Password needed to access the mailbox.

Once finished setting up and filling in everything above click the "Create" button