- Mailboxes are configured as ticket boxes, for example, enquiries@YourDomain.com, support@YourDomain.com or sales@YourDomain.com, any email address can be used
- The Workflow engine connects to the mailbox and imports from the mailbox using IMAP or POP3 to create tickets for each enquiry
- Each enquiry then appears in the ticket listing for handling by team members
- Tickets have a range of statuses depending on the status of the ticket
- Tickets can be responded to using canned responses