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  • Mailboxes are configured as ticket boxes, for example, enquiries@YourDomain.com, support@YourDomain.com or sales@YourDomain.com, any email address can be used
  • The Workflow engine connects to the mailbox and imports from the mailbox using IMAP or POP3 to create tickets for each enquiry
  • Each enquiry then appears in the ticket listing for handling by team members
  • Tickets have a range of statuses depending on the status of the ticket
  • Tickets can be responded to using canned responses
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