Working with Tickets

Step 3: Working with Tickets

The Ticket Engine module will check each mailbox every 10 minutes then an email will be converted to a ticket under Ticket Types. The admin can work with a ticket by following:

  • 1
    Log in as an administrator and go to the Admin Dashboard.
    Learn how to log in here →
  • 2
    Tickets > Ticket Listing
    Ticket Engine
  • 3
    Each Ticket will be under types that we configured in Step 2, we can search, and sort tickets for each filter.
    Ticket Engine
  • 4
    From the ticket list screen, the admin can work with each ticket via the action icon:
    Ticket Engine

    From left to right, they are:

    • View Detail - Click to go to the detail screen of each Ticket
    • Re-assign - Change the Type of ticket
    • Merge - Combine ticket with existing one
    • Delete - Delete the ticket
  • 5
    When accessing the detail page of the Ticket, an Admin can
    Ticket Engine