Tickets and Support Management

Tickets and the Workflow Engine

Overview

• Tickets Overview

  Explore the Tickets Overview. Learn how to manage and track tickets efficiently with our comprehensive guide.

• Purpose of the Ticket Workflow Engine

  Understand the purpose of the Ticket Workflow Engine, designed to automate and streamline the process of managing, assigning, and resolving tickets efficiently.

• Ticket Types

  Explore the different ticket types, helping you categorise and manage support requests, tasks, or issues for more efficient resolution and tracking.

• Ticket Mailboxes

  Learn about ticket mailboxes and how they help organise and manage incoming tickets, ensuring efficient communication and ticket handling within your system.

• How To Manage Workflow Engine Mailbox

  Discover how to manage the Workflow Engine mailbox. Follow simple instructions to organise, process, and optimise your email workflows.

• Background Task Explained

  Understand background tasks and how they operate, automating processes and improving system efficiency without interrupting user interactions.

• Processing Steps

  Discover the processing steps, outlining the key actions needed to manage tasks, tickets, or workflows efficiently within your system.

• Creating Tickets

  Learn how to create tickets, streamlining the process of tracking and managing issues, requests, or tasks within your system.

• The Email Process

  Understand the email process, from creation to delivery, and learn how to manage and optimise email workflows for better communication efficiency.

• Assignment Emails

  Learn how to manage assignment emails, ensuring clear communication of tasks and deadlines between team members or students within your system.

• Invalid Emails

  Discover how to handle invalid emails, ensuring accurate communication and helping you manage undeliverable email addresses effectively.

• Workflow Engine Management and Test Plans

  Learn how to manage the Workflow Engine and create test plans. Follow step-by-step instructions to optimise workflow processes and testing.

• How To Handle Bounces

  Learn how to handle bounces effectively. Follow detailed instructions to manage email delivery issues and ensure smooth communication workflows.