- Tickets Overview
- Purpose of the Ticket Workflow Engine
- Ticket Types
- Ticket Mailboxes
- How To Manage Workflow Engine Mailbox
- Background Task Explained
- Processing Steps
- Creating Tickets
- The Email Process
- Assignment Emails
- Invalid Emails
- Workflow Engine Management and Test Plans
- How To Handle Bounces
Ticket Types
- Every email sent as a request can be tagged as a Type
- The types define which email address is used for the pickup of the enquiries
- Each Ticket Type requires a separate Ticket Mailbox