- Tickets Overview
- Purpose of the Ticket Workflow Engine
- Ticket Types
- Ticket Mailboxes
- How To Manage Workflow Engine Mailbox
- Background Task Explained
- Processing Steps
- Creating Tickets
- The Email Process
- Assignment Emails
- Invalid Emails
- Workflow Engine Management and Test Plans
- How To Handle Bounces
Invalid Emails
In some cases, an invalid ticket will be created. This can happen when you drag an email from another mailbox to a question mailbox.
- An invalid ticket will be created for this email.
- This ticket does not belong to any type (assignment or question) and the receiver (email to) is not specific.
- No email is created either.
- Admin user can reassign this ticket to the correct ticket type (in CRM - ticket management)
- When a ticket is re-assigned an email will be generated and sent
- The invalid email is deleted from the mailbox