- Overview
- How to view the tickets list and search for tickets
- How to change the status of a ticket
- How to view detail of a ticket
- How to reply to a ticket
- How to forward a ticket
- How to delete a ticket
- How to reassign a ticket
- How to mark a ticket as resolved or reopen it
- How to lock a ticket
How to forward a ticket
- Go to CRM Portal >> Tickets >> Ticket Listing
- Click the View Details
icon
- Click on the Question Subject that has the received
icon >> Click the forward 
button to open the forward modal window
- Select the tutor, enter the message if the message that admin received from a student
- Preselect the student, enter the message that the admin received from the tutor.
- Select the tutor, enter the message if the message that admin received from a student