How to forward a ticket

STEP-BY-STEP
  • 1
    Go to CRM Portal >> Tickets >> Ticket Listing
  • 2
    Click the View Details icon
    Managing Workflow Engine Ticket
    Managing Workflow Engine Ticket
  • 3
    Click on the Question Subject that has the received icon >> Click the Forward button to open the forward modal window
    Managing Workflow Engine Ticket
    Managing Workflow Engine Ticket
  • 4
    Select the Tutor, enter the message if the message that admin received from a student
    Managing Workflow Engine Ticket
  • 5
    Preselect the Student, enter the message that the admin received from the tutor.
    Managing Workflow Engine Ticket
  • 6
    Click Send
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