The Email Process

STEP-BY-STEP
  • 1
    From the ticket and the ticket log that has just been created above, we generate:
    • The email subject with the format: [WorkflowTag #TicketId-TicketLogId] Subject
    • The attachments
    • Determine the email, name and contact for the receiver
  • 2
    Update for the ticket log (update the receiver info)
  • 3
    Finally, create an email queue to notify the admin there is a new ticket (this email queue will be sent via email sending background task)
  • 4
    Finally, delete the email from the mailbox
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