The Email Process

  • From the ticket and the ticket log that has just been created above, we generate:
    • The email subject with the format: [WorkflowTag #TicketId-TicketLogId] Subject
    • The attachments
    • Determine the email, name and contact for the receiver
  • Update for the ticket log (update the receiver info)
  • Finally, create an email queue to notify the admin there is a new ticket (this email queue will be sent via email sending background task)
  • Finally, delete the email from the mailbox