How to reply to a ticket

  • Go to CRM Portal >> Tickets >> Ticket Listing
  • Click on the Reply icon to the left of a ticket
  • You can only reply to question tickets

Managing Workflow Engine Ticket

  • Go to the ticket details page and automatically scroll to the bottom
  • Click on the ticket log item that the admin received and click on the Reply button

    Managing Workflow Engine Ticket
  • Compose the ticket content
  • You can use the pre-defined Canned responses on the right
  • You can also add a ticket content to canned responses for further use by checking on Add To Canned Responses check box and choosing the Canned response Type
  • And click on the Reply button