How to reply to a ticket

STEP-BY-STEP
  • 1
    Go to CRM Portal >> Tickets >> Ticket Listing
  • 2
    Click on the Reply icon to the left of a ticket
  • 3
    You can only reply to question tickets
    Managing Workflow Engine Ticket
  • 4
    Go to the ticket details page and automatically scroll to the bottom
  • 5
    Click on the ticket log item that the admin received and click on the Reply button
    Managing Workflow Engine Ticket
  • 6
    Compose the ticket content
  • 7
    You can use the pre-defined Canned Responses on the right
  • 8
    You can also add a ticket content to canned responses for further use by checking on Add To Canned Responses check box and choosing the Canned Response Type
  • 9
    And click on the Reply button
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