The background task "Email Processing Task" is used to process emails that come into the ticket mailbox defined
Each ticket mailbox can have none, one or many workflow engine ticket type/s
Every time the background task run, it will get all the ticket boxes that have workflow engine ticket type/s..
Recommendations on how often it should be configured to run: Use whatever the default time is set, as for the Email Processing Task, the interval seconds is 600 seconds. To understand more on how to configure the Background Task please click here.