How to reassign a ticket

STEP-BY-STEP
  • 1
    Log in as an administrator and go to the Admin Dashboard.
    Learn how to log in here →
  • 2
    Go to CRM Portal >> Ticket Listing
  • 3
    You can only reassign a ticket if the ticket has only one log.
    Managing Workflow Engine Ticket
  • 4
    Click on the Reassign icon to the left of a ticket
  • 5
    The assigned ticket pop-up is open
    Managing Workflow Engine Ticket
  • 6
    Select the workflow engine type
  • 7
    Click on the Assign/Question button to reassign
  • 8
    You can also click on the Reassign button on the top right corner of the ticket details page to reassign it. This button is only displayed if the ticket can be reassigned
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