- Overview
- How to view the tickets list and search for tickets
- How to change the status of a ticket
- How to view detail of a ticket
- How to reply to a ticket
- How to forward a ticket
- How to delete a ticket
- How to reassign a ticket
- How to mark a ticket as resolved or reopen it
- How to lock a ticket
How to reassign a ticket
- Go to CRM Portal >> Ticket Listing
- You can only reassign a ticket if the ticket has only one log.
- Click on the Reassign icon to the left of a ticket
- The assigned ticket pop-up is open
- Select the workflow engine type
- Click on the Assign/Question button to reassign
- You can also click on the Reassign button on the top right corner of the ticket details page to reassign it. This button is only displayed if the ticket can be reassigned