Site-Settings

• Name - This is the word/text that will appear to represent the menu
• Mode and Area - This is where the user can set which section the menu will appear
• Parent - If the menu should be shown as part of the main navigation meaning it is not under any other menus then the parent should not be changed from --Select Parent--, if the menu was meant to be shown under a certain menu that already exists then that menu should be selected in this field
• URL - URL of the menu (This is optional)
• Controller - The controller of the menu in the back codes for example in http://webed9.customercommunity.com.au/Admin/Events the controller is always the last word after the last backslash in any URL in WebEd cloud admin or CRM. In the example given the controller is Events
• Action - The action of the menu in the back codes to load the listings of any controller you can just type Index if not then, you should contact your system administrator to ask for the action of a certain controller
• Icon - The icon that will appear beside the Name of the Menu
• Visible - Check if you want the menu to be visible
• Order - Position of the Menu, the lowest will be at the top and the highest will be at the bottom

• Name - This is the word/text that will appear to represent the menu
• Mode and Area - This is where the user can set which section the menu will appear
• Parent - If the menu should be shown as part of the main navigation meaning it is not under any other menus then the parent should not be changed from --Select Parent--, if the menu was meant to be shown under a certain menu that already exists then that menu should be selected in this field
• URL - URL of the menu (This is optional)
• Controller - The controller of the menu in the back codes for example in http://webed9.customercommunity.com.au/Admin/Events the controller is always the last word after the last backslash in any URL in WebEd cloud admin or CRM. In the example given the controller is Events
• Action - The action of the menu in the back codes to load the listings of any controller you can just type Index if not then, you should contact your system administrator to ask for the action of a certain controller
• Icon - The icon that will appear beside the Name of the Menu
• Visible - Check if you want the menu to be visible
• Order - Position of the Menu, the lowest will be at the top and the highest will be at the bottom

• Interval: running by an interval time (seconds)
• Daily: running every day at a specific time

• Click Save: back to the site setting listing and show message update successfully
  
• Click Save and Continue Edit: keep page edit and show a message update successfully
  

• Method Name - The name of your payment method
• Friendly Name- assign a friendly name for this method
• Payment Type - select a type of payment either credit card, Cash or etc..
• Record Active - Select or check this option to activate this payment method
• Record Order - The display and arrangement of payment method from the grid.

• Merchant ID - is a unique identification to a specific account.
• Access Codes - are issued by agencies and unique characters or digits for making special transfers and payments to your account.
• Secure key - a payment authentication from your account.
• Invoice Prefix - to identify the type of Sales Invoice that has been issued.
• URL API - the URL interface represents an object and variables to send data of payment.
• URL refund API - the URL for the refund object and variables
• Allow Additional Fee - check if you want to add a price or fee for this method.
• Additional Fee - add a fee or price for this payment method.

• Test Mode - tick to set the payment gateway to Sandbox
• Live Mode - untick to set the payment gateway to live mode

• Email - This is the email address of the email account
• Display Name - This is the display name on the email notification
• Host - This is the host server where the emails messages and stored files are stored
• Port
  • 25 – this is the default SMTP non-encrypted port;
  • 2525 – this port is opened on all SiteGround servers in case port 25 is filtered (by your ISP for example) and you want to send non-encrypted emails with SMTP;
  • 465 – this is the port used if you want to send messages using SMTP securely.
• Enable SSL - tick this to enable SSL
• Timeout -
• Use Default Credentials - Tick this to set the email account as the default email account
• Username -
• Password -

• Create - Click the 'Create' button to save the changes. This action saves the changes, closes the page, and redirects you to the back to the list page. You will see a note above that it is successfully created.
• Create and Continue Edit - Click the 'Create and Continue Edit' button to save the changes. This action saves the changes but lets you stay on the page.
• Reset - Click the 'Reset' button to start over. This action refreshes the page and shows the current event information. The changes will not be saved.

• Email - This is the email address of the email account
• Display Name - This is the display name on the email notification
• Host - This is the host server where the emails messages and stored files are stored
• Port
  • 25 – this is the default SMTP non-encrypted port;
  • 2525 – this port is opened on all SiteGround servers in case port 25 is filtered (by your ISP for example) and you want to send non-encrypted emails with SMTP;
  • 465 – this is the port used if you want to send messages using SMTP securely.
• Enable SSL - tick this to enable SSL
• Timeout - This is the time until the server refuses to send the email
• Use Default Credentials - Tick this to set the email account as the default email account
• Username - This is the username if the SMTP server requires credential
• Password - This is the password if the SMTP server requires credential

• Save - Click the 'Save' button to save the changes. This action saves the changes, closes the page, and redirects you to the back to the list page. You will see a note above that it is updated successfully.
• Save and Continue Edit - Click the 'Save and Continue Edit' button to save the changes. This action saves the changes but lets you stay on the page.
• Reset - Click the 'Reset' button to start over. This action refreshes the page and shows the current event information. The changes will not be saved.

• Name - Name of the ticket engine type
• Type - The version of the connection type of the email forwarding to our system
• Host - The host of the SMTP server to connect to our system
• Port - This is depending on the email you are using that wants to connect to the server. The default is 993 for Gmail and Outlook
• Use SSL - If you want this to connect to a secured network we need to check this
• Username - Username to access the mailbox
• Password - Password needed to access the mailbox.

• Task - should be Simple Storage for simple requests.
• Name - Any name of the category you like (e.g. Industrial)
• Email Address - should be the same as the mailbox email address
• Workflow Tag - When the ticket is generated, it will automatically assign to the ticket
• Ticket Engine Mailbox - Mailbox we created in Step 1
• Admin Email - If a user responds, This will be the selected email

From left to right, they are:

• View Detail - Click to go to the detail screen of each Ticket
• Re-assign - Change the Type of ticket
• Merge - Combine ticket with existing one
• Delete - Delete the ticket