Contact Support

Interactive Partners Support

In Interactive Partners, we want to be able to serve you the best way we can by providing you with an outstanding level of support.

When reporting issues, we will be asking you to provide the full steps to replicate the issue/error when you contact our Support team. We hope this document helps us serve you better so you can make the most efficient use of our services.

How to Get Support

LiveChat - Instant Option

• Open our website - https://interactivepartners.com.au/
• Look for the live chat icon on the bottom right of the screen
• Start a chat session directly with the support team

Email - Recommended Option

• Send an email to support@InteractivePartners.com.au
• Describe the issue and enter the steps to replicate
• This will create a ticket in our support system and the team will respond, usually within the hour

Phone - Call Back Option

• Call our offices on +61 2 9411 3111
• Select option 2 for support
• If team members are available the call is routed to the team
• If no team members are available, a ticket will be created which includes your voicemail
• The team will respond with a callback once they complete the current calls

How to Report the Steps to Replicate

We want a step-by-step guide on how we can replicate the issue you are reporting.

• URL you are using
• Steps we need to follow to see the issue, if we can’t replicate it, we cannot find provide timely and efficient support
  • Open URL
  • Click blah
  • Enter XYZ
  • Click button AAA
• The exact steps you would you to demonstrate the issue to someone looking over your shoulder.
• Including the browser you are using will often help as some issues are related to specific operating systems or browsers
  • Go to this site What browser am I using? to see your browser brand and version