Create Ticket Engine Type

Step 2: Create Ticket Engine Type

Ticket Type reads the email queue from the mailbox and converts the email to a ticket under it.

  • 1
    Log in as an administrator and go to the Admin Dashboard.
    Learn how to log in here →
  • 2
    1 Settings > 2 Ticket Engines > 3 Ticket Types
    Ticket Engine
  • 3
    This is the Ticket Type management screen
    Ticket Engine
  • 4
    To create a new Ticket Engine Type click the "Create New Ticket Engine Type" Button
    We will create/edit the Ticket Engine Type and fill up the necessary fields below:
    • Task - should be Simple Storage for simple requests.
    • Name - Any name of the category you like (e.g. Industrial)
    • Email Address - should be the same as the mailbox email address
    • Workflow Tag - When the ticket is generated, it will automatically assign to the ticket
    • Ticket Engine Mailbox - Mailbox we created in Step 1
    • Admin Email - If a user responds, This will be the selected email
  • 5
    Once finished creating the ticketing engine, users can send emails to support email then email can be converted to tickets.