How to Report the Steps to Replicate

Important Note: We want a step-by-step guide on how we can replicate the issue you are reporting.

  • URL you are using
  • Steps we need to follow to see the issue, if we can’t replicate it, we cannot find provide timely and efficient support
    • Open URL
    • Click blah
    • Enter XYZ
    • Click button AAA
  • The exact steps you would you to demonstrate the issue to someone looking over your shoulder.
  • Including the browser you are using will often help as some issues are related to specific operating systems or browsers
Wrong Correct
“I can’t log in to our website.” “I tried logging in to our website www.{YourDomain}.com.au using Chrome on my laptop but cannot log in."
  • I loaded the home page
  • I clicked the log-in icon on the footer
  • It displays the error message (screenshot).
“I cannot create a new page on my site.”
  • “I logged in to www.{YourDomain}.com.au using the footer log in icon.
  • Then I clicked on the + (plus) icon on the floating admin menu to make a new page
  • Here is the screenshot attached (image)
  • I am using Safari version 13 on my MacBook.”
“The payment feature is not working and shows an error.”
  • “I tried booking the event “WebEd Training Day 1” on the events page www.{YourDomain}.com.au/events
  • I booked for 2 on the December 12, 2020, 9AM schedule
  • After filling up the form, I expect to be taken to the payment page but the payment page shows this error (image attached).”
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