How to view detail of a ticket

STEP-BY-STEP
  • 1
    Go to CRM Portal >> Tickets >> Ticket Listing
  • 2
    Click on the View Details icon to the left of a ticket
    Managing Workflow Engine Ticket
  • 3
    Two situations that can happen:
    • If the ticket is an assignment >> go to the CRM/Student assignment details page
    • If not, go to the ticket details page
    Managing Workflow Engine Ticket
  • 4
    Ticket info on the top
  • 5
    Next to ticket logs
    • The last log is open as default
    • Click on the log subject to open or close a log
  • 6
    Per the ticket log, the admin will receive will have two button reply and forward
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