How to delete a ticket

STEP-BY-STEP
  • 1
    Go to CRM Portal >> Ticket Listing
  • 2
    Two situations can happen:
    • If the ticket has an assignment type:
      Managing Workflow Engine Ticket
      Managing Workflow Engine Ticket
      • If this assignment has only one history (is very after submitted by the student) >> Go to /wiki/spaces/ANFBMS/pages/28737748 (the ticket will also be deleted)
      • If the assignment has more than one history
        >> A tooltip is shown when hovering on the delete icon and cannot delete the assignment
    • If not:
      Managing Workflow Engine Ticket
      Managing Workflow Engine Ticket
      • If the ticket has more than one logs
        >> A tooltip is shown when hovering on the delete icon and cannot delete the ticket
    • If the ticket has only one log
      >> Go to ticket detail page and a popup message will be displayed
    Managing Workflow Engine Ticket
  • 3
    Click on the OK button on the pop-up to confirm delete
  • 4
    You can also click on the Delete button on the top right corner of the ticket details page to delete a ticket
f