- Ticket Management Overview
- How to view the tickets list and search for tickets
- How to change the status of a ticket
- How to view detail of a ticket
- How to reply to a ticket
- How to forward a ticket
- How to delete a ticket
- How to reassign a ticket
- How to mark a ticket as resolved or reopen it
- How to merge tickets
- How to lock a ticket
How to change the status of a ticket
STEP-BY-STEP
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1Go to CRM Portal >> Tickets >> Ticket Listing
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2Click on the Edit icon
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3Select the status that you want to change
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4Click Save
