- Overview
- How to view the tickets list and search for tickets
- How to change the status of a ticket
- How to view detail of a ticket
- How to reply to a ticket
- How to forward a ticket
- How to delete a ticket
- How to reassign a ticket
- How to mark a ticket as resolved or reopen it
- How to lock a ticket
How to change the status of a ticket
- Go to CRM Portal>> Tickets >> Ticket Listing
- Click on the Edit
icon
- Select the status that you want to change
- Click Save
