- Overview
- How to view the tickets list and search for tickets
- How to change the status of a ticket
- How to view detail of a ticket
- How to reply to a ticket
- How to forward a ticket
- How to delete a ticket
- How to reassign a ticket
- How to mark a ticket as resolved or reopen it
- How to lock a ticket
How to view the tickets list and search for tickets
- Go to CRM Portal>> Tickets >> Ticket Listing
>> List all the tickets that are created on CRM/Student/Tutor portal or come or the emails that are sent to Assignments & Questions workflow engine types - In the Search region >> You can search Tickets by
- Keyword (Contact Name/Email contains the keyword)
- Workflow engine type
- Status (Resolved or Not) - Unresolved is the default
