How to view the tickets list and search for tickets

STEP-BY-STEP
  • 1
    Go to CRM Portal>> Tickets >> Ticket Listing

    List all the tickets that are created on CRM/Student/Tutor portal or come or the emails that are sent to Assignments & Questions workflow engine types

  • 2
    In the Search region >> You can search Tickets by
    • Keyword (Contact Name/Email contains the keyword)
    • Workflow engine type
    • Status (Resolved or Not) - Unresolved is the default
    Managing Workflow Engine Ticket