How to view the tickets list and search for tickets

  • Go to CRM Portal>> Tickets >> Ticket Listing
    >> List all the tickets that are created on CRM/Student/Tutor portal or come or the emails that are sent to Assignments & Questions workflow engine types
  • In the Search region >> You can search Tickets by
    • Keyword (Contact Name/Email contains the keyword)
    • Workflow engine type
    • Status (Resolved or Not) - Unresolved is the default
Managing Workflow Engine Ticket