- How To Manage Workflow Engine Mailbox
- How To Manage Workflow Engine Type
- How To Manage Workflow Engine Ticket
- How To Manage Canned Response
- 61 - Test Plan Merge Workflow Engine Ticket (PASS)
- Test Plan (Lock Tickets Which Are Reviewed) (PASS)
- Test Plan Reopen/Resolve the ticket (PASS)
Test Plan (Lock Tickets Which Are Reviewed) (PASS)
| Target release | |
| Epic | |
| JIRA issue | ANFBMS-617 - JIRA project doesn't exist or you don't have permission to view it. |
| Document status | LIVE |
| Document owner | Hoang Vo (Unlicensed) |
| Developers | Hoang Vo (Unlicensed) |
| Enter your name |
(Use @ above to add someone by name)
What are we testing
- With a team of people working on a list of tickets, there is a chance 2 people may both work on the same ticket at the same time.
- If a ticket is reviewed, then it cannot be edited by a second person.
Assumptions
- Tester has 2 admin accounts for testing (if you just have one account then log in with a second account by sorichin@gmail.com and pass: 12345678)
- Login as administrator successfully by using the first account.
Requirements
Lock Tickets Which Are Reviewed
| Test Steps (Step by Step keystrokes of the actual test) | Expected Result | Actual Result | Test By (use @) | Date | Notes | |
|---|---|---|---|---|---|---|
| 1 | Go to Tickets > Ticket Listing | List of tickets appears |
Pass Pass |
Louise Williams (Unlicensed) |
23 Jul 2016 |
|
| 2 |
Go to details of a ticket which type in question |
Details screen appears |
Pass Pass |
Louise Williams (Unlicensed) |
23 Jul 2016 |
Details screen appears in NEW tab - which is great! |
| 3 |
User another browser (or use a new incognito window) Log in to the CRM portal by using your second admin accounts |
Login successfully |
Pass Pass |
Louise Williams (Unlicensed) |
23 Jul 2016 |
|
| 4 | Go to Tickets > Ticket Listing | List of tickets appears |
? Pass |
Louise Williams (Unlicensed) Belinda Sharp (Unlicensed) |
23 Jul 2016 26 Jul 2016 |
Unable to replicate the issue with multiple browsers - must have been a connection issue but we will keep a close eye on this. |
| 5 | Find the ticket which is reviewed by the contact in step 2 |
This ticket appears in the grid with the lock icon |
Pass Pass |
Louise Williams (Unlicensed) Belinda Sharp (Unlicensed) |
23 Jul 2016 26 Jul 2016 |
|
| 6 |
Hover to lock icon |
A message appears to inform this ticket is reviewed by another person |
Pass |
Louise Williams (Unlicensed) Belinda Sharp (Unlicensed) |
23 Jul 2016 26 Jul 2016 |
Yes, it tells you that the ticket is being reviewed by someone else - but it tells you the wrong person - I was logged in as "Louise Williams" and I opened the ticked - I then used another browser to log in as "Trowbridge" and as Trowbridge, it told me that a student was reviewing the ticket.
|
| 7 |
Click the lock icon |
Open in a new tab the details page of the contact who is reviewing this ticket | Pass |
Belinda Sharp (Unlicensed) |
26 Jul 2016 |
|
| 8 |
Go to details of this ticket |
A text is displayed to inform ticket is reviewed. Can not reply, delete, merge etc..., just be able to view. |
Pass |
Belinda Sharp (Unlicensed) |
26 Jul 2016 |
Release Tickets After Reviewing
| (Step by Step keystrokes of the actual test) | Expected Result | Actual Result | Test By (use @) | Date | Notes | |
|---|---|---|---|---|---|---|
| 1 |
Use the browser which is using your first account to login to CRM (the account which is reviewing tickets) Close all browser tab which is reviewing the ticket |
Close the browser tab which is reviewing the ticket successfully | Pass |
Belinda Sharp (Unlicensed) |
24 Jul 2016 |
|
| 2 |
Use the browser which is using your first account to login to CRM Go to Tickets > Ticket Listing |
The List of tickets appears | Pass |
Belinda Sharp (Unlicensed) |
24 Jul 2016 |
|
| 3 |
Find the ticket which is used for testing |
This ticket appears in the grid without a lock icon |
Pass |
Belinda Sharp (Unlicensed) |
24 Jul 2016 |
For some unexpected reasons, you need to wait about 1 or 2 minutes to release the ticket. Louise Williams (Unlicensed),, in most instances person who has a locked ticket, will be marked as resolved anyway so won't appear back in the list if has been completed. Will only be an issue if being passed on to someone else for further review. I think it is okay so long as we are aware of system timing so we know what is going on. What do you think? |
| 4 | Go to the details page of this ticket | Can reply, delete, merge etc... | Pass |
Belinda Sharp (Unlicensed) |
24 Jul 2016 |