How to mark a ticket as resolved or reopen it

STEP-BY-STEP
  • 1
    Log in as an administrator and go to the Admin Dashboard.
    Learn how to log in here →
  • 2
    Go to CRM Portal >> Ticket Listing
  • 3
    Click on Mark as Resolved icon to the left of a ticket that is open in order to resolve it.
    Managing Workflow Engine Ticket
  • 4
    Click on Reopen icon to the left of a ticket that is already resolved to reopen it.
    Managing Workflow Engine Ticket
  • 5
    You can also click on the Mark as resolved/Reopen button on the top right corner of the ticket details page to resolve/reopen it.
  • 6
    Select the workflow engine type
  • 7
    Click on the Assign/Question button to reassign
  • 8
    You can also click on the Reassign button on the top right corner of the ticket details page to reassign it. This button is only displayed if the ticket can be reassigned
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