How to setup Bounce Back workflow engine mailbox and workflow engine type

STEP-BY-STEP
  • 1
    Log in as an administrator and go to the Admin Dashboard.
    Learn how to log in here →
  • 2
    Go to Admin > System Settings > Workflow Engine Mailboxes
    How to handle Bounces
  • 3
    Click Create New Workflow Engine Mailbox
  • 4
    Put all of your mailbox information
  • 5
    Note: If you will use multiple mailboxes, set the name to Bounce Back so you easily identify what is the mailbox for a Bounce Back
    How to handle Bounces
  • 6
    Click Save
  • 7
    Go to Admin > System Settings > Workflow Engine Types
    How to handle Bounces
  • 8
    Click Create New Workflow Engine Type
  • 9
    Put all your Workflow Engine Type information
    Note:
    • Do not forget to set the Workflow Engine Mailbox to the Bounce Back mailbox you created
    • Always be mindful of the Email To field because the system will get the domain of that email and use it as the receiver of the bounce back, in the image below the domain for the Email To field is (@mailtest.interactivepartners.com.au)
    How to handle Bounces
  • 10
    Click Save
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