- Overview
- What is the Purpose of the Ticket Workflow Engine?
- Ticket Types
- Ticket Mailboxes
- Background Task Explained
- Processing Steps
- Creating Tickets
- The Email Process
- Assignment Emails
- Invalid Emails
- Workflow Engine Management and Test Plans
- How To Handle Bounces
What is the Purpose of the Ticket Workflow Engine
- Any emails sent to your website can be managed through the Tickets Workflow Engine.
- The engine supports multiple different ticket types, canned responses and the ability to automate the processing and management of enquiries and requests from customers and leads.