Folder and Document Feedback

A key feature of protected documents is the ability for users to provide feedback. Information entered is stored against the item (folder or document) and the contact record allowing administrators to quickly respond to user feedback requests. When a user submits feedback, an email is sent to the email address in the Site Setting for DocumentFeedback.

STEP-BY-STEP
  • 1
    Users can mouse over folders or file
  • 2
    Icons will appear
    Protected Documents
  • 3
    The user clicks the feedback icon
  • 4
    Popup window appears
    Protected Documents
  • 5
    The user is prompted for feedback
  • 6
    The user responds to the captcha
  • 7
    Email is sent to email address in site settings
    • Email To is the value in Site Setting for DocumentFeedback
    • From Address will be the user's email address for ease of replies
    • The subject line will be the folder or document name
    • The email Body will be the user's comments along with the date and time of submission